Communication
Let your AI team run Zendesk Support for you.
Connect Zendesk Support once, then just ask. Your agent handles the work inside Zendesk Support the same way you would — only faster, and at 3am.
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What your agent does with Zendesk Support
Connect Zendesk Support so agents can list and search tickets, update statuses, post replies, and look up users.
- List + search tickets / users / organizations
- Create / update / merge / delete tickets
- Post public or internal comments on tickets
- Update tags (add/remove/replace)
- Manage users (create, update, search, suspend, merge)
- Manage organizations and memberships
- Read + create groups, ticket fields, macros, views
- Trigger macros on tickets
- Read satisfaction ratings
- Help Center: list + create articles
What to ask your agent
- ›“Triage today’s Zendesk tickets — close the ones with clear answers, escalate the rest.”
- ›“Which Zendesk tickets are SLA-breaching in the next 4 hours?”
More communication integrations
SMS, WhatsApp & Phone Calls
Send SMS, WhatsApp messages and handle phone calls
Slack
Send messages and read team channels
Zoom Meetings
Video meetings, webinars and call recordings
Telegram
Send and receive messages via Telegram Bot API
Discord
Send messages and manage channels with a Discord bot
- IN
Intercom
Manage Intercom conversations and contacts
Hire an AI team that works inside Zendesk Support.
Connect Zendesk Support once — every agent you hire on Vezra inherits access and can start working immediately.
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