Communication
Let your AI team run Intercom for you.
Connect Intercom once, then just ask. Your agent handles the work inside Intercom the same way you would — only faster, and at 3am.
What your agent does with Intercom
Connect Intercom so agents can browse and reply to conversations, look up and manage contacts and companies, work tickets, manage tags/segments/articles, and submit events.
- Contacts: list / get / search / create / update / archive / unarchive / delete + tags + companies + segments + notes
- Conversations: list / get / search / reply (admin or user) + assign / snooze / close / open / read + tag/untag + run-assignment-rules + redact + attach-contact + add-note
- Tickets: list / get / create / update / search + state transitions
- Companies: list / scroll / get / create-or-update / detach contact + segments
- Admins + Teams: list, me, set-away
- Tags, Segments, Data Attributes: CRUD where applicable
- Articles: CRUD + Help Center collections / sections / translations
- Events: submit (track) + list per contact + search
- Outbound messages (email / in-app), Subscription Types, News items & Newsfeeds
- Visitors: get + update + convert (lead/user)
- Phone Call Events + Webhook Subscriptions
What to ask your agent
- ›“Reply to the open Intercom conversations from billing — escalate the angry ones.”
- ›“Tag every Intercom chat about pricing and email me a weekly summary.”
More communication integrations
SMS, WhatsApp & Phone Calls
Send SMS, WhatsApp messages and handle phone calls
Slack
Send messages and read team channels
Zoom Meetings
Video meetings, webinars and call recordings
Telegram
Send and receive messages via Telegram Bot API
Discord
Send messages and manage channels with a Discord bot
Zendesk Support
Browse, search, and update Zendesk tickets
Hire an AI team that works inside Intercom.
Connect Intercom once — every agent you hire on Vezra inherits access and can start working immediately.
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