Communication
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What your agent does with Sinch
Connect Sinch (SMS REST API) so agents can send single or batch SMS, schedule and cancel batches, look up batch / per-recipient delivery reports, manage recipient groups, and inspect inbound MO traffic.
- Batches: send (immediate or scheduled), list with filter (sender / date range / client_reference), get, cancel, replace (PUT), update (POST partial)
- Dry-run pricing + part-count: simulate a send to see segments and cost before sending
- Delivery reports: summary / full / per-recipient + per-phone drill-down + status codes
- Delivery feedback: submit downstream delivery info back to Sinch for analytics
- Inbound MO messages: list (filter by date, sender, recipient) + get a single inbound
- Groups: create, list, get, replace (PUT), update (add / remove members, rename), delete, list members
- Group-targeted sends: use 'group:<groupId>' in 'to' or pass batch.to via group reference
- Parameterized templates: per-recipient placeholders via 'parameters' for personalization
- Scheduling + expiration: send_at + expire_at + cancel before dispatch
- Encodings: GSM, UCS-2, binary (UDH) + auto-split + concatenation segments
- Channels: SMS only via this connector (Verification, Numbers, Conversation, and Voice APIs need different Sinch credential shapes — see Notes).
What to ask your agent
- ›"Summarise everything new in Sinch since I last checked."
- ›"Draft replies for the unread threads in Sinch — I'll approve before sending."
- ›"Watch Sinch and only ping me when something truly urgent comes in."
More communication integrations
SMS, WhatsApp & Phone Calls
Send SMS, WhatsApp messages and handle phone calls
Slack
Send messages and read team channels
Zoom Meetings
Video meetings, webinars and call recordings
Telegram
Send and receive messages via Telegram Bot API
Discord
Send messages and manage channels with a Discord bot
Zendesk Support
Browse, search, and update Zendesk tickets
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