Communication
Let your AI team run LiveChat for you.
Connect LiveChat once, then just ask. Your agent handles the work inside LiveChat the same way you would — only faster, and at 3am.
What your agent does with LiveChat
Connect LiveChat for end-to-end agent + configuration coverage: chats, archives, threads, messages, transfers, follows, customers, tags, agents, bots, webhooks, and reports.
- Agent chats: list-chats / list-threads / list-archives / get-chat / start-chat / resume-chat / deactivate-chat
- Chat events: send_event (message/rich-message/system_message/postback/file/form), send-rich-message-postback, multicast
- Routing: transfer-chat, follow-chat / unfollow-chat, update-chat-properties, tag/untag
- Customers: list / get / create / update / ban + follow / unfollow + transcripts
- Configuration — agents: list / get / create / update / delete / set-routing-status
- Configuration — groups, bots CRUD, properties get/set, tags CRUD, auto-access CRUD
- Configuration — webhooks: register / unregister / list / enable / disable, license info
- Reports: chats / agents / missed-chats / csat / lurking / duration / response-time / ratings (per-bucket aggregates)
What to ask your agent
- ›"Summarise everything new in LiveChat since I last checked."
- ›"Draft replies for the unread threads in LiveChat — I'll approve before sending."
- ›"Watch LiveChat and only ping me when something truly urgent comes in."
More communication integrations
SMS, WhatsApp & Phone Calls
Send SMS, WhatsApp messages and handle phone calls
Slack
Send messages and read team channels
Zoom Meetings
Video meetings, webinars and call recordings
Telegram
Send and receive messages via Telegram Bot API
Discord
Send messages and manage channels with a Discord bot
Zendesk Support
Browse, search, and update Zendesk tickets
Hire an AI team that works inside LiveChat.
Connect LiveChat once — every agent you hire on Vezra inherits access and can start working immediately.
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