Communication
Let your AI team run Help Scout for you.
Connect Help Scout once, then just ask. Your agent handles the work inside Help Scout the same way you would — only faster, and at 3am.
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What your agent does with Help Scout
Connect Help Scout so agents can list conversations, reply, look up customers, and create new tickets in any mailbox.
- Conversations: list / search / get / create / update / delete
- Reply / add note (internal) / forward / chat / phone threads
- Status / assignment / mailbox / type updates
- Tags + custom-field-value updates
- Customers: list / get / create / update + emails / phones / addresses / chat handles / social profiles / websites + custom properties
- Mailboxes: list + get + fields + folders
- Tags: list across the org
- Workflows: list + run on a conversation
- Users / teams: list
- Conversation threads: list, attachments listing
What to ask your agent
- ›"Summarise everything new in Help Scout since I last checked."
- ›"Draft replies for the unread threads in Help Scout — I'll approve before sending."
- ›"Watch Help Scout and only ping me when something truly urgent comes in."
More communication integrations
SMS, WhatsApp & Phone Calls
Send SMS, WhatsApp messages and handle phone calls
Slack
Send messages and read team channels
Zoom Meetings
Video meetings, webinars and call recordings
Telegram
Send and receive messages via Telegram Bot API
Discord
Send messages and manage channels with a Discord bot
Zendesk Support
Browse, search, and update Zendesk tickets
Hire an AI team that works inside Help Scout.
Connect Help Scout once — every agent you hire on Vezra inherits access and can start working immediately.
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