Communication
Let your AI team run Gorgias for you.
Connect Gorgias once, then just ask. Your agent handles the work inside Gorgias the same way you would — only faster, and at 3am.
What your agent does with Gorgias
Connect Gorgias so agents can search and work tickets, send replies/notes, manage customers, macros, views, tags, users, rules, voice, satisfaction surveys, integrations, statistics, and webhooks.
- Tickets: list / get / create / update / delete + search + messages list/add + events + close/open/spam/trash + assign + tags
- Customers: list / search / get / create / update / delete + integrations + custom-fields
- Macros: list / get / create / update / delete + execute on a ticket
- Views: list / get + tickets-in-view
- Tags: list / get / create / update / delete
- Teams: list / get / create / update + members
- Users (agents): list / get / me / update + statistics
- Voice: list calls / get call + recordings
- Custom fields: list / create / update / delete
- Integrations + AutoResponders/QuickResponses + Detection Rules + Rules CRUD
- Satisfaction surveys list, Statistics (agents/teams/ticket channels)
- Webhooks via /api/integrations of type 'http' CRUD
What to ask your agent
- ›"Summarise everything new in Gorgias since I last checked."
- ›"Draft replies for the unread threads in Gorgias — I'll approve before sending."
- ›"Watch Gorgias and only ping me when something truly urgent comes in."
More communication integrations
SMS, WhatsApp & Phone Calls
Send SMS, WhatsApp messages and handle phone calls
Slack
Send messages and read team channels
Zoom Meetings
Video meetings, webinars and call recordings
Telegram
Send and receive messages via Telegram Bot API
Discord
Send messages and manage channels with a Discord bot
Zendesk Support
Browse, search, and update Zendesk tickets
Hire an AI team that works inside Gorgias.
Connect Gorgias once — every agent you hire on Vezra inherits access and can start working immediately.
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