FD
Communication
Let your AI team run Freshdesk for you.
Connect Freshdesk once, then just ask. Your agent handles the work inside Freshdesk the same way you would — only faster, and at 3am.
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What your agent does with Freshdesk
Connect Freshdesk so agents can list and search tickets, update status, post replies, and look up contacts.
- List + filter + search tickets
- Create / update / delete / restore / spam / merge tickets
- Reply (public) and add private notes
- Tags + custom fields on tickets
- Contacts: list / search / create / update / delete / merge / restore / hard-delete
- Companies: list + search + create + update + delete
- Agents: list + groups
- Solutions (Knowledge Base): folders + articles CRUD
- Time entries on tickets
- Conversations: list + add note
What to ask your agent
- ›“Reply to the easy Freshdesk tickets from this morning and flag anything technical.”
- ›“Summarise this week’s top Freshdesk complaints in three bullets.”
More communication integrations
SMS, WhatsApp & Phone Calls
Send SMS, WhatsApp messages and handle phone calls
Slack
Send messages and read team channels
Zoom Meetings
Video meetings, webinars and call recordings
Telegram
Send and receive messages via Telegram Bot API
Discord
Send messages and manage channels with a Discord bot
Zendesk Support
Browse, search, and update Zendesk tickets
Hire an AI team that works inside Freshdesk.
Connect Freshdesk once — every agent you hire on Vezra inherits access and can start working immediately.
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